A: Our drivers are uniformed in a black suit, white shirt and black tie and required to hold up a sign with your name at the airports. Once you’ve acknowledged our driver, he will meet and greet you. At homes and hotels our drivers will greet you in the lobby or at your front door.
A: Online bookings are charged at the time of booking. Bookings through customer service are authorized 5 days prior to service which holds 125% of the total. The day after service is completed your credit card is charged.
A: All reservations are subject to a cancellation fee and cancellations with less than 24 hour notice will be charged the full fare amount.
A: We track flights in an effort to not arrive at the airport early for delayed flights. The exception would be if a flight is cancelled while the driver is in route to SFO or SJC. We have added a 30 minute buffer into the travel time on arrivals to give passengers time to get to baggage claim and retrieve their luggage. We recommend that pick up times are booked slightly after the landing time on international flights to allow for passengers to clear customs.
A: Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item, please call our office at 831-646-5466. If the chauffeur finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.
A: Yes, we will contact you/the passenger. However, it is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffeur and car/limousine.
A: We do offer child seats that can be reserved with your car service reservation. We have a selection of child car seats, infant seats, and booster seats to choose from, and travelers are also welcomed to bring their own child car seats or booster seats as well.