Car Services

FAQs


Q? Where can I find my limo? How do I know if my service has arrived? How do I identify my driver?
A.

Our drivers are uniformed and required to hold up a sign with your name. Once you’ve acknowledged our driver, he will meet and greet you.


Q? What is your procedure for processing credit cards?
A.

We do not charge credit cards until the actual day of service, unless the invoice amounts are substantial or the day of service is a special day when vehicles are in short supply. On these special days, we require a deposit of 20% to book the vehicle for you. We can arrange advance payments online for relatives and/or friends.


Q? Will I be charged if my flight is delayed?
A.

No, if your flight is delayed and the updated information is posted on the airline’s website then you will not be charged. If your flight lands on time but is delayed on the runway, you will be granted 30 minutes waiting time on domestic flights and 45 minutes waiting time on international flights.

If your flight lands on time, but you are unable to meet the driver within the 30 minute domestic /45 minutes international, after that time has passed waiting charges will begin.


Q? I lost an item in one of your vehicles. How can I get it back?
A.

Please check to make sure you have all of your personal belonging with you before you exit the vehicle. If you do discover that you have lost or forgotten an item , please call our office. If the chauffeur finds the item, you can pick it up or we can drop it off at the location of your choice for a charge. We are NOT responsible for ANY lost or misplaced belongings.


Q? Will you call the passenger when the car is onsite or at the location near me?
A.

Yes, we will contact you/the passenger. However, it is up to you / the passenger to be ready to board the vehicle at the scheduled time to avoid waiting charges. Please provide us with at least two phone numbers, so we can reach you and call us back immediately if you have any difficulty locating your chauffeur and car/limousine.


TOP